Recently, an online rumor claiming that ‘Shanghai Mobile is forcing employees to disconnect users’ internet connections by visiting their homes’ sparked public concern. In response, Shanghai Mobile swiftly issued a clarification, stating unequivocally that the claim is entirely false. The company emphasized that it has never issued any directive requiring staff to forcibly disconnect customers’ internet services at their residences, as such actions would violate both company policy and industry standards for protecting consumer rights.Investigations suggest the misinformation may stem from misunderstandings about broadband installation or troubleshooting procedures, or from misattributing isolated incidents involving other regions or telecom providers to Shanghai Mobile. The company reiterated that all its services are provided on a voluntary basis and strictly comply with national telecommunications regulations. Should network issues arise, Shanghai Mobile communicates through official channels and only dispatches technicians for in-home service with the customer’s explicit consent.Furthermore, Shanghai Mobile urged the public to approach online information rationally and avoid sharing unverified content. The company has reported the incident to relevant authorities and reserves the right to pursue legal action against those spreading false information. This clarification underscores the company’s commitment to safeguarding user rights and maintaining a trustworthy digital environment.
近日，网络上流传一则关于‘上海移动强迫员工上门断网’的消息，引发公众关注。对此，上海移动迅速作出回应，明确辟谣称该说法纯属不实信息。公司表示，从未下达任何强制员工上门中断用户网络服务的指令，相关行为既不符合公司政策，也违反行业规范和用户权益保护原则。据查证，该谣言可能源于个别用户对宽带安装或故障处理流程的误解，或是将其他地区、其他运营商的个案错误归因于上海移动。上海移动强调，其所有服务均遵循用户自愿原则，并严格依照国家通信管理规定执行。如遇网络问题，公司会通过官方渠道与用户沟通，安排技术人员在用户同意的前提下提供上门服务。此外，上海移动呼吁公众理性对待网络信息，勿轻信和传播未经核实的内容。公司已就此事向有关部门反映，并保留追究造谣者法律责任的权利。此次辟谣再次体现了企业对用户权益的尊重及对网络环境清朗的维护责任。
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