Recently, a consumer posted on social media that nearly half of their freshly purchased tea drink from Chayan Yuese had seemingly ‘disappeared’ without taking a single sip, sparking widespread online discussion. In response, Chayan Yuese quickly clarified that this phenomenon is related to the beverage’s preparation method. The brand explained that some of its drinks feature a layered structure of whipped cream topping over tea base. Immediately after preparation, the fluffy, voluminous cream creates a high liquid level in the cup. However, as time passes, the cream naturally settles and blends into the tea, creating the visual illusion of reduced volume—though the actual amount remains unchanged. Chayan Yuese emphasized that all beverages are made according to standardized recipes and meet official capacity requirements. The company also pledged to continuously improve customer experience. This incident serves as a reminder that certain creative drinks may appear visually inconsistent due to ingredient properties, and it’s best to consume them promptly for optimal taste. The brand’s prompt and transparent response has earned understanding and support from many netizens.
近日，有消费者在社交平台反映，自己在茶颜悦色购买的奶茶未喝一口，杯中液体却已‘消失’近半，引发网友热议。对此，茶颜悦色官方迅速作出回应，解释称该现象与产品制作工艺有关。品牌表示，其部分饮品采用‘奶盖+茶底’的分层结构，刚制作完成时因奶盖蓬松、体积较大，整体液面较高；但放置一段时间后，奶盖会自然塌陷并与茶汤融合，导致视觉上液体‘减少’，实际容量并未缺失。茶颜悦色强调，所有饮品均按标准配方制作，容量符合规范，并承诺将持续优化顾客体验。此事件也提醒消费者，部分创意饮品因成分特性可能存在视觉误差，建议尽快饮用以获得最佳口感。品牌方的及时回应和透明说明，获得了不少网友的理解与支持。
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