Recently, Trip.com Group responded to an ongoing investigation by market regulatory authorities into its business compliance, stating that it will fully cooperate with regulators. As China’s leading online travel service platform, Trip.com has always emphasized lawful and compliant operations and is committed to providing users with safe, transparent, and efficient services. The company confirmed it has established a dedicated task force to comprehensively support the regulatory process, including providing requested data, documentation, and explanations of internal procedures. The investigation primarily focuses on whether the platform complies with current laws and regulations regarding price labeling, transparency of service terms, and consumer rights protection. Trip.com stressed its longstanding commitment to safeguarding user interests and continuously improving platform policies and technical systems to align with national regulatory expectations. The company believes this review will further enhance its governance standards and contribute to the healthy and orderly development of the industry. Trip.com also encourages users to continue monitoring its services, working together to foster a trustworthy and fair online travel marketplace.
近日，携程集团就相关市场监督部门对其业务合规性展开的调查作出回应，表示将积极配合监管部门的工作。作为中国领先的在线旅游服务平台，携程始终强调合法合规经营，并致力于为用户提供安全、透明、高效的服务体验。公司方面明确表示，已成立专项工作组，全面配合监管机构的各项要求，包括提供所需数据、资料及内部流程说明等。此次调查主要聚焦于平台在价格标示、服务条款透明度以及用户权益保障等方面是否符合现行法律法规。携程强调，其一贯重视消费者权益保护，并持续优化平台规则与技术系统，以确保符合国家监管导向。公司相信，通过此次调查将进一步提升平台治理水平，推动行业健康有序发展。同时，携程也呼吁广大用户继续监督其服务，共同营造诚信、公平的在线旅游消费环境。
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