Recently, a video showing a passenger bringing a pet mouse onto a high-speed train sparked widespread online discussion. In response, China Railway’s official customer service platform 12306 clarified that, according to the ‘Railway Passenger Transport Regulations’ and related policies, live animals—including pets—are generally prohibited on trains, with the exception of certified assistance animals such as guide dogs. The 12306 statement emphasized that this rule is in place to ensure hygiene, operational safety, and the comfort of the majority of passengers. Railway staff are authorized to intervene or ask passengers to disembark if they are found violating this regulation. Additionally, 12306 advised travelers with special needs to contact customer service in advance or consider alternative, compliant transportation options. This incident serves as a reminder that while enjoying convenient public transport, passengers should also adhere to shared rules to maintain a pleasant travel environment for all.
近日，一则关于乘客携带宠物鼠乘坐高铁的视频在网络上引发热议。对此，中国铁路12306官方作出回应，明确表示：根据《铁路旅客运输规程》及相关规定，除导盲犬等符合规定的辅助动物外，其他活体动物（包括宠物）原则上不得携带进站乘车。12306强调，此举旨在保障列车环境卫生、运行安全及大多数旅客的舒适体验。若发现违规携带宠物上车，铁路工作人员有权劝阻或要求其下车。同时，12306建议旅客如确有特殊需求，可提前咨询客服或选择其他合规运输方式。此次事件再次提醒公众，在享受便捷交通服务的同时，也应遵守公共规则，共同维护良好的出行环境。
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