Recently, a news story about a woman whose brand-new car ran out of fuel before even leaving the 4S dealership went viral online. According to her account, shortly after completing the purchase and driving off, her vehicle stalled just outside the showroom. Upon inspection, she discovered the fuel tank was nearly empty. She claimed she wasn’t informed that the car would be delivered without sufficient fuel and assumed it would contain enough to drive home. The dealership explained that, as per industry practice, newly delivered vehicles typically contain only a small amount of fuel—about 1–2 liters—sufficient for startup and short-distance movement, not a full tank. Some consumers expressed frustration, arguing dealers should either clearly inform buyers or provide enough fuel to safely exit the premises. Experts recommend that customers proactively ask about fuel levels, onboard tools, and basic operations during vehicle handover to avoid such awkward situations. This incident also highlights the need for greater transparency in automotive sales services, urging manufacturers and dealers to enhance communication and refine delivery procedures to improve customer experience.
近日，一则‘女子刚提的新车还没驶出4S店就因没油熄火’的新闻引发网友热议。据当事人描述，她在完成购车手续后，驾驶新车准备离开4S店，结果刚开出展厅区域，车辆便突然熄火，经检查发现油箱几乎为空。她表示自己在提车时并未被告知油箱是空的，误以为新车会加注一定量的燃油以便开回家。对此，4S店工作人员解释称，按照行业惯例，新车交付时通常只保留少量燃油（如1-2升）用于启动和短距离移动，并非完全加满。部分消费者对此感到不满，认为4S店应提前明确告知或至少加注足够驶离门店的油量。专家建议，消费者在提车时应主动询问油箱状态、随车工具及基本操作事项，避免类似尴尬情况发生。同时，该事件也反映出汽车销售服务中信息透明度仍有待提升，厂商与经销商应加强客户沟通，优化交付流程，以提升用户体验。
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