Recently, ALDI, the well-known German discount supermarket chain, drew public attention in China over rumors that discounted items were being ‘reserved internally.’ Some customers reported that products nearing their expiration dates—normally offered to the public at reduced prices—were allegedly set aside or handled internally by staff before regular shoppers could access them. In response, ALDI issued an official statement clarifying that the company strictly adheres to fair sales practices. All near-expiry items are uniformly discounted and made available to all customers, with clear internal guidelines governing employee conduct. ALDI emphasized that any violations would be thoroughly investigated and met with disciplinary action. The retailer reaffirmed its commitment to transparency and fairness, which underpin its value-driven business model, and encouraged customers to report any concerns. This incident highlights Chinese consumers’ heightened sensitivity to retail equity and the importance for international brands to build localized trust. ALDI has since reinforced staff training and store inspections to ensure consistent policy enforcement and protect both its brand reputation and customer rights.
近日，德国知名折扣超市奥乐齐（ALDI）在中国市场因‘打折品被内定’的传闻引发消费者关注。有顾客反映，在部分门店，临近保质期的商品本应公开打折促销，却被员工提前预留或内部处理，普通消费者难以购买到。对此，奥乐齐官方迅速作出回应，明确表示公司严格执行公平销售原则，所有临期商品均按统一标准进行折扣处理，并对门店员工行为有严格规范。若发现违规操作，将严肃追责。奥乐齐强调，其低价高质的运营理念建立在透明、公正的基础上，欢迎消费者监督并提供反馈。此次事件也反映出消费者对零售公平性的高度敏感，以及外资品牌在中国市场需更加注重本地化信任建设。目前，奥乐齐已加强内部培训与巡检机制，以确保政策落实到位，维护品牌形象与顾客权益。
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