Recently, the popular new tea beverage brand ‘Heytea Cha Ji’ (also known as ‘Ba Wang Cha Ji’) sparked controversy over its promotion of ‘hand-crafted milk tea.’ Some consumers questioned whether the term ‘hand-crafted’ was merely a marketing gimmick, as the actual preparation process still relies heavily on machines, potentially misleading customers. In response, Heytea Cha Ji clarified that for specific drinks—such as their signature ‘Bo Ya Jue Xian’—certain key steps like manually pounding tea leaves to enhance aroma are indeed performed by hand, aiming to preserve traditional techniques and enrich flavor profiles. The brand emphasized that all product labeling and promotional materials comply with relevant regulations and carry no intent to mislead.Public reactions have been mixed: some netizens praised the brand’s dedication to craftsmanship, viewing ‘hand-crafted’ as a symbol of artisanal care, while others argued that in today’s highly automated beverage industry, such terminology can easily cause confusion. They urged greater transparency and specificity in marketing language. Regulatory authorities also reminded businesses to ensure accuracy and verifiability when using descriptive terms in advertising to protect consumer rights.This incident highlights the tension within the new tea beverage sector between pursuing differentiation and maintaining truthful communication. While Heytea Cha Ji’s response attempts to clarify its practices, it also reveals broader challenges in balancing standardization with personalized branding. Moving forward, establishing clear and credible communication around unique production methods will be crucial for sustainable brand growth.
近日，知名新茶饮品牌‘霸王茶姬’因‘手打奶茶’宣传引发争议。有消费者质疑其所谓‘手打’是否仅为营销噱头，实际制作过程仍依赖机器操作，涉嫌误导消费者。对此，霸王茶姬迅速作出回应，澄清‘手打’指的是在特定饮品（如‘伯牙绝弦’）的制作过程中，部分关键步骤如捶打茶叶、激发茶香等环节确实由人工完成，旨在保留传统工艺与提升风味层次。品牌强调，所有产品标签和宣传均符合相关法规，并无虚假宣传意图。舆论对此反应不一：部分网友支持品牌对传统工艺的坚持，认为‘手打’体现了匠心精神；也有声音指出，在高度自动化的现代饮品行业，‘手打’概念容易引发误解，建议品牌在宣传中更加透明、具体。市场监管部门亦提醒企业，在使用具有特定含义的词汇进行营销时，应确保内容真实、可验证，避免侵犯消费者知情权。此次事件反映出新茶饮行业在追求差异化竞争的同时，也需平衡创新表达与信息真实性之间的关系。霸王茶姬的回应虽试图厘清概念，但也暴露出行业在标准化与个性化宣传之间的张力。未来，如何在保留特色工艺的同时建立清晰、可信的沟通机制，将成为品牌可持续发展的关键。
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