Late on April 1, 2024, Xiaomi Auto published an official response to 17 frequently asked questions from users and media on its social media platforms. The answers covered key topics including vehicle delivery timelines, intelligent driving features, battery safety, after-sales service networks, and future product roadmaps. This marked Xiaomi’s first comprehensive public Q&A since the launch of its SU7 electric sedan, aimed at building user trust and clarifying market misconceptions. Regarding delivery delays—the most pressing concern—Xiaomi explained that overwhelming order volumes had exceeded initial expectations, and the company is ramping up production to fulfill orders in lock-in sequence as soon as possible. On autonomous driving, Xiaomi highlighted its self-developed algorithms and sensor fusion technology, confirming that urban NOA (Navigate on Autopilot) will roll out in phases later this year. The company also detailed its battery thermal management system, progress in expanding nationwide service centers, and mechanisms for rapid user feedback integration. Overall, this late-night Q&A demonstrated Xiaomi’s commitment to transparent communication and agile iteration as a new entrant in the EV market, setting a fresh benchmark for user engagement in the smart electric vehicle industry.
2024年4月1日深夜，小米汽车在其官方社交平台集中回应了用户和媒体提出的17个热点问题，内容涵盖车辆交付进度、智能驾驶功能、电池安全、售后服务体系及未来产品规划等多个方面。此次回应被视为小米汽车在SU7上市后首次系统性公开答疑，旨在增强用户信心、澄清市场误解。针对最受关注的交付延迟问题，小米解释称因订单远超预期，正全力提升产能，并承诺将按锁单顺序尽快交付。关于智能驾驶，小米强调其自研算法与感知硬件协同优化，城市NOA功能将于年内分阶段推送。此外，小米还详细说明了电池热管理技术、全国服务网点布局进展，以及对用户反馈的快速响应机制。整体来看，此次深夜集中回应展现了小米作为新入局者的透明沟通态度与快速迭代能力，也为智能电动汽车行业的用户互动树立了新范式。
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