Recently, housing and urban-rural development authorities in multiple regions have explicitly stated that property management companies are prohibited from restricting residents’ access to essential services—such as entry via access control systems, elevators, water, or electricity—as a means to collect overdue property management fees. Such practices not only infringe upon homeowners’ legitimate rights but also violate relevant laws and regulations. According to China’s Civil Code and the Property Management Regulations, while homeowners are obligated to pay their fees on time, property management companies must also fulfill their contractual duties and are strictly forbidden from using coercive measures like cutting off utilities or blocking access.The relationship between property managers and residents is fundamentally contractual—one of service provider and client—and both parties must uphold the principle of good faith. If fees remain unpaid, property companies should resolve disputes through legal channels such as negotiation, mediation, arbitration, or litigation, rather than disrupting residents’ daily lives. Using service restrictions as leverage often escalates conflicts and may even trigger community-wide disputes, undermining neighborhood harmony.Authorities urge property management firms to enhance service quality and governance capabilities to earn residents’ trust, while also encouraging homeowners to support reasonable property management efforts. Only through mutual respect and adherence to the rule of law can a healthy, well-ordered residential community be achieved.
近期，多地物业管理部门明确指出，物业公司不得以限制业主使用门禁、电梯、水电等基本生活服务的方式催缴物业费。此类做法不仅侵犯了业主的合法权益，也违反了相关法律法规。根据《民法典》及《物业管理条例》，业主有义务按时缴纳物业费，但物业公司同样必须依法依约提供服务，不得采取停水、停电、限制出入等强制手段进行催收。物业与业主之间是服务与被服务的合同关系，任何一方都应遵守契约精神。若业主长期拖欠费用，物业公司应通过合法途径如协商、调解、仲裁或诉讼等方式解决，而非采取影响居民正常生活的不当手段。这种‘以限代催’的做法不仅激化矛盾，还可能引发群体性纠纷，破坏社区和谐。相关部门呼吁，物业公司应提升服务意识和管理水平，通过提高服务质量赢得业主信任；同时，业主也应理解和支持物业工作，共同维护良好的居住环境。只有双方相互尊重、依法行事，才能构建健康、有序的社区治理格局。
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