Recently, the popular snack brand ‘Howly’ (好想来) faced consumer concerns over alleged ‘inaccurate scales’ in some of its stores. The company responded promptly, stating that it takes feedback seriously and has immediately launched investigations into the involved outlets. It emphasized that all electronic scales undergo regular legal metrological verification and comply with national standards. If any device is found deviating, Howly pledged to rectify it promptly and compensate affected customers. The brand reiterated that integrity is its core principle and committed to enhancing store equipment management and staff training to prevent future occurrences. This response reflects Howly’s respect for consumer rights and serves as a reminder for the retail industry to prioritize measurement accuracy and transparency.
近期，知名零食品牌“好想来”因部分消费者质疑其门店称重设备“秤不准”而引发关注。该公司迅速回应称，高度重视消费者反馈，已第一时间对涉事门店展开核查，并表示所有电子秤均定期接受法定计量检定，符合国家计量标准。若发现个别设备存在误差，将立即校正并对消费者进行补偿。好想来强调，诚信经营是企业的核心原则，未来将加强门店设备管理与员工培训，杜绝此类问题再次发生。此次回应体现了品牌对消费者权益的尊重与负责态度，同时也提醒零售行业需持续关注计量工具的准确性与透明度。
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