Recently, a case in which a passenger was asked by a ride-hailing driver to make a ‘donation’ as a penalty for being late—and later filed a claim with the platform—has drawn widespread attention. According to reports, after arriving late at the pickup point due to personal reasons, the passenger was asked by the waiting driver to pay a ‘late fee’ in the form of a donation to a charitable cause. Although the passenger complied, they later deemed the request unreasonable and filed a complaint with the platform seeking compensation.Legal experts clarified that ride-hailing drivers have no authority to impose fines on passengers. Even if framed as a ‘donation,’ such a charge may constitute a violation of platform rules. Under standard service agreements, drivers must fulfill their duty to provide transportation services; if a passenger is significantly late, the driver should either cancel the order through official channels or follow platform procedures—not impose arbitrary penalties. Moreover, if the ‘donation’ was not truly voluntary, it could amount to coercive transaction, violating consumer protection laws.The platform responded by stating it has launched an investigation and emphasized that all payments must go through official channels—drivers are strictly prohibited from collecting any fees privately. The involved driver has been temporarily suspended, and the platform is negotiating a resolution with the passenger.This incident highlights inconsistencies in rule enforcement within some ride-hailing services and serves as a reminder for passengers to document and report unreasonable demands. It also underscores the need for platforms to enhance driver training and oversight to ensure transparent and compliant service delivery.
近日，一则‘乘客因迟到被司机要求捐款作为罚款，随后向网约车平台索赔’的事件引发广泛关注。据报道，该乘客在预约网约车后因个人原因晚到上车点，司机等待一段时间后要求其支付一笔‘迟到罚款’，形式为向某公益项目捐款。乘客虽照做，但事后认为此举不合理，遂向平台投诉并要求赔偿。对此，法律专家指出，网约车司机无权对乘客设定罚款，即便以‘捐款’名义变相收取费用，也涉嫌违规。根据平台服务协议，司机应提供约定服务，若乘客迟到时间过长，可取消订单或通过平台机制处理，而非自行设罚。而所谓‘捐款’若非乘客自愿，可能构成强制交易，违反消费者权益保护法。平台方面回应称，已介入调查，并强调所有收费必须通过官方渠道进行，司机不得私下索取任何费用。目前，涉事司机已被暂停服务，平台正与乘客协商后续处理方案。此事件反映出部分网约车服务中规则执行不规范的问题，也提醒乘客在遭遇不合理要求时应保留证据、及时维权。同时，平台需加强司机培训与监管，确保服务合规、透明。
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