Recently, a case involving a woman who spent over 300,000 RMB on a Tesla only to receive an older model has drawn widespread public attention. According to media reports, the customer ordered a new vehicle through Tesla’s official channel but discovered upon delivery that the car’s specifications did not match the advertised version—suggesting it was an older inventory Model 3.Tesla promptly responded, stating that all vehicles currently on sale comply with national standards and emphasized that production dates and pricing details are clearly displayed on the order page, urging customers to review this information carefully before purchasing.The company further explained that due to production cycles and logistics scheduling, some vehicles may have been in inventory for a period of time, but this does not affect their performance, safety, or warranty coverage. Tesla reaffirmed its commitment to transparent sales practices and encouraged any customer with concerns to contact its after-sales team for resolution. The involved customer has already engaged in discussions with Tesla, and the matter is being addressed amicably.This incident serves as a reminder for consumers to thoroughly understand product details—such as manufacturing date, trim level, and delivery terms—when purchasing high-value items like electric vehicles. It also highlights room for improvement in how automakers communicate information and serve customers. As an industry leader, Tesla’s handling of this situation may positively influence service standards across the new energy vehicle market.
近日，一则关于‘女子花费30多万元购买特斯拉却收到老款车型’的事件引发广泛关注。据媒体报道，该消费者在特斯拉官方渠道订购了一辆新车，但提车时发现车辆配置与宣传不符，疑似为库存较久的老款Model 3。对此，特斯拉迅速作出回应，表示所有在售车辆均符合国家相关标准，并强调车辆生产日期与销售价格已在订单页面明确标注，建议消费者在下单前仔细查阅相关信息。特斯拉进一步解释称，由于汽车生产周期和物流安排，部分车辆可能存在一定库存时间，但这并不影响其性能、安全或质保权益。公司始终遵循透明销售原则，若客户对所购车辆存在疑虑，可联系售后团队协商解决方案。目前，涉事消费者已与特斯拉方面沟通，事件正在妥善处理中。此事件再次提醒消费者，在购买高价值商品如新能源汽车时，应主动了解产品细节，包括生产日期、配置版本及交付政策等。同时，也反映出车企在信息传达和客户服务方面仍有优化空间。特斯拉作为行业领军企业，其应对方式或将对整个新能源汽车市场的服务标准产生积极影响。
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