Recently, a news story about a tourist being asked to prove his parent-child relationship with his son at a ski resort has sparked widespread public discussion. According to reports, a father was required by staff to present documents such as a household registration booklet or birth certificate to verify their familial relationship before being allowed to use the family ticket lane. The incident quickly went viral online, with many netizens criticizing the policy as an excessive collection of personal information and an invasion of privacy, highlighting rigid and impersonal management practices.Legal experts noted that demanding such proof without clear legal justification may violate China’s Personal Information Protection Law. Parent-child relationships constitute sensitive personal data, which should only be collected under specific circumstances—such as for public safety or child protection—and not arbitrarily. Industry insiders have suggested more flexible verification methods, like on-site interviews or signed guardian declarations, instead of relying solely on official documents.This case serves as a reminder to public service providers: while safety protocols are essential, they must also balance efficiency with respect for individuals. Only by incorporating empathy and trust into institutional design can service quality and public satisfaction truly improve.
近日，一则‘游客带儿子滑雪被要求自证亲子关系’的新闻引发广泛关注。据报道，一位父亲在带孩子前往某滑雪场游玩时，被工作人员要求提供户口本、出生证明等材料，以证明两人确为父子关系，否则不得进入亲子票通道。该事件迅速在网络发酵，许多网友质疑此举涉嫌过度收集个人信息，侵犯隐私权，也反映出部分场所管理方式的僵化与缺乏人性化。对此，有法律专家指出，在无明确法律依据的情况下，强制要求游客提供亲子关系证明可能违反《个人信息保护法》的相关规定。亲子关系属于敏感个人信息，除非出于公共安全或未成年人保护等法定事由，否则不应随意索取。同时，也有业内人士建议，景区或游乐场所可通过更灵活的方式（如现场询问、监护人承诺书等）核实身份，而非一味依赖纸质证明。该事件也提醒公众服务机构，在落实安全管理的同时，应兼顾效率与尊重，避免‘一刀切’式管理。只有在制度设计中融入更多温度与信任，才能真正提升游客体验与社会满意度。
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