Recently, a user reported on social media that the trunk of their newly delivered Xiaomi YU7 failed to open properly on the very day of pickup. The incident quickly drew public attention, with some questioning the vehicle’s quality control, while others suggested it might be an isolated glitch in the electronic system. In response, Xiaomi Auto promptly stated that it had immediately contacted the owner and dispatched a technical team for on-site inspection. Initial diagnostics indicated that the issue was likely caused by a software logic anomaly in the trunk’s electric strut control module. The problem was resolved following an over-the-air (OTA) software update. Xiaomi emphasized that all delivered vehicles undergo rigorous quality inspections and that this isolated case does not reflect on the overall reliability of the product. The company also pledged to enhance user experience through dedicated support for early adopters. While this incident appears to be rare, it highlights the challenges inherent in the highly integrated electronic systems of smart EVs during initial usage phases. Xiaomi Auto stated it will use this experience to further refine its after-sales service response mechanisms and strengthen customer trust.
近日，有用户在社交媒体上反映，其在提小米YU7新车当天即遭遇后备箱无法正常开启的故障。该事件迅速引发网友关注，部分人质疑新车品控问题，也有人认为可能是偶发性电子系统小故障。对此，小米汽车官方迅速回应，表示已第一时间联系车主，并安排技术团队上门检测。经初步排查，问题疑似由后备箱电动撑杆控制模块软件逻辑异常导致，在完成OTA远程升级后，功能已恢复正常。小米方面强调，所有交付车辆均经过严格质检流程，此类个案不会影响整体产品可靠性。同时，公司承诺将持续优化用户体验，对早期用户给予专属关怀服务。此次事件虽属个别情况，但也反映出智能电动车高度集成电子系统在初期使用阶段可能面临的调试挑战。小米汽车表示将以此为契机，进一步完善售后服务响应机制，提升用户信任度。
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