Recently, a video showing an incident where the handle of a Zhang Xiaoquan kitchen shear broke while cutting fish has sparked widespread discussion online. In the video, a consumer was using the shear to cut fish when the handle suddenly snapped, nearly causing injury. Following the exposure of the incident, many netizens expressed concerns about the quality of this time-honored brand.In response, Zhang Xiaoquan’s customer service stated that the product in question is designed as a kitchen shear and is not intended for cutting hard ingredients such as frozen fish or meat with bones. Using it beyond its intended scope may lead to damage. The company emphasized that it takes consumer feedback seriously, will review the product’s quality, and advised users to follow the instruction manual closely to ensure safe usage.As a Chinese heritage brand with nearly 400 years of history, Zhang Xiaoquan’s product quality has always drawn public attention. While this incident appears to be isolated, it serves as a reminder for consumers to use kitchen tools appropriately and avoid misuse. It also highlights the need for brands to provide clearer usage instructions and enhance safety guidance to improve user experience.The affected consumer has already contacted Zhang Xiaoquan, and further resolution is currently under discussion.
近日，一则关于‘张小泉剪刀剪鱼时手柄断裂’的视频在网络上引发热议。视频中，消费者在使用张小泉菜刀剪鱼时，剪刀手柄突然断裂，险些造成伤害。事件曝光后，不少网友对老字号品牌的质量表示担忧。对此，张小泉官方客服回应称，该产品属于厨房剪刀，设计初衷并非用于剪切坚硬食材如冷冻鱼或带骨肉类。若用户超出正常使用范围，可能导致产品损坏。客服同时表示，公司重视消费者反馈，将对相关产品进行质量复核，并建议用户严格按照说明书操作，以确保安全。张小泉作为拥有近400年历史的中华老字号，其产品质量一直备受关注。此次事件虽属个案，但也提醒消费者在使用厨具时需注意适用场景，避免不当操作。同时，品牌方也应加强产品说明与使用指导，提升用户体验与安全保障。目前，涉事消费者已与张小泉方面取得联系，后续处理正在协商中。
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