Recently, Jia Guolong, founder of Xibei Catering, publicly called on Luo Yonghao to issue a ‘sincere apology’ for his previous negative remarks about Xibei Youmian Village. The controversy stems from Luo Yonghao’s sharp criticism—made during a livestream or on social media—regarding one of Xibei’s marketing campaigns or dining experiences, which quickly drew widespread attention. As a well-known Chinese restaurant chain, Xibei has long promoted itself with the slogan, ‘Every dish is delicious—even if you order with your eyes closed,’ emphasizing quality and service. Jia believes Luo’s comments were not only unfair but also potentially damaging to the brand’s reputation, hence his demand for a formal public apology. This incident highlights how seriously business leaders now take the influence of online discourse, especially in an era where a single statement by a public figure can rapidly escalate into a major PR crisis. As of now, Luo Yonghao has not issued an official response. The episode once again underscores the delicate boundary between public commentary and brand reputation management, as well as companies’ growing willingness to proactively defend their image.
近日，西贝餐饮创始人贾国龙公开喊话罗永浩，要求其就此前对西贝莜面村的负面言论‘认真道歉’。事件起源于罗永浩在直播或社交媒体上对西贝某次营销活动或产品体验提出批评，言辞较为激烈，引发广泛关注。作为中国知名连锁餐饮品牌，西贝一直以‘闭着眼睛点，道道都好吃’为宣传口号，强调品质与服务。贾国龙认为罗永浩的言论不仅有失公允，还可能对品牌声誉造成实质性损害，因此要求其公开、正式地道歉。此番表态也反映出企业家对网络舆论影响力的高度重视，尤其是在流量时代，公众人物的一句话可能迅速发酵成舆情事件。目前，罗永浩方面尚未对此作出正式回应。该事件再次凸显了品牌公关与网络言论之间的敏感边界，以及企业在维护自身形象时所采取的主动姿态。
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