Recently, news that a smartphone purchased for 2,400 yuan was quoted a repair cost of 2,200 yuan has sparked widespread public concern. Consumers were shocked to find that official after-sales service quoted repair fees nearly equal to the price of a new device—leading many to conclude it’s better to buy a new phone than fix the old one. This situation commonly occurs with mid-to-low-end models, where manufacturers monopolize certain components (such as screens or motherboards) and charge premium prices. Repair costs often include labor, diagnostics, and genuine parts, driving the total close to the original purchase price. Adding to the frustration, some brands restrict third-party repair shops from accessing parts or technical support once the warranty expires, further limiting consumer options. Experts advise buyers to research a brand’s after-sales policies and typical repair costs before purchasing. They also call for legislation supporting the ‘Right to Repair’ to empower consumers, promote sustainable electronics use, and reduce e-waste. Faced with such high repair bills, users may find it wiser to evaluate alternatives like trade-ins, second-hand exchanges, or simply upgrading to a new device.
近日，一则“2400元买的手机，维修报价竟高达2200元”的新闻引发广泛关注。消费者在送修手机时发现，官方售后给出的维修费用几乎接近新机价格，令人大呼“修不如买”。这种情况通常出现在中低端机型上，由于厂商对部分零部件（如屏幕、主板）实行高价垄断，且维修成本包含人工、检测及原厂配件费用，导致维修总价居高不下。更令人无奈的是，一些品牌在保修期外对非官方维修持排斥态度，甚至限制第三方维修渠道获取配件和技术支持，进一步抬高了用户维修门槛。专家建议，消费者在购机前应了解该品牌售后服务政策与维修成本；同时，国家也应推动“维修权”立法，保障用户选择维修方式的自由，促进电子产品的可持续使用，减少电子垃圾。面对高昂维修费，理性评估是否值得维修，或考虑二手置换、以旧换新等替代方案，或许是更明智的选择。
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