Recently, consumers reported that in a local restaurant, the tea service fee in the non-smoking area was twice as high as that in regular seating areas, sparking public concerns over pricing fairness. In response, the local Market Supervision Administration stated that as long as businesses clearly display prices and do not force customers to pay, they are allowed to set their own prices based on factors such as service environment and operational costs—this falls under market-driven pricing. However, if restaurants fail to inform customers in advance or steer them into higher-priced zones without consent, it may infringe upon consumers’ rights to information and choice.The administration emphasized that establishing non-smoking zones aligns with national tobacco control policies and supports public health—a practice worthy of encouragement. Nevertheless, using ‘non-smoking’ as a pretext to significantly raise fees without transparent communication or voluntary customer agreement could lead to disputes. Authorities advise diners to inquire about pricing details before being seated and to keep receipts for potential complaints. They also urge restaurants to balance service differentiation with fairness and integrity, genuinely enhancing customer experience rather than simply adding hidden charges.
近日，有消费者反映在某地酒楼就餐时发现，无烟区的茶位费比普通区域高出一倍，引发公众对价格合理性的质疑。对此，当地市场监督管理局回应称，商家在明码标价、不强制消费的前提下，可根据服务环境、成本等因素自主定价，属于市场调节行为。但若存在未提前告知、强制引导顾客进入高价区域等情况，则涉嫌侵犯消费者知情权与选择权。市监局强调，餐饮场所设置无烟区是响应国家控烟政策、保障公众健康的重要举措，值得鼓励。然而，借无烟之名变相抬高收费，若缺乏透明说明和自愿原则，容易引发消费纠纷。监管部门建议消费者在入座前主动询问相关收费细则，并保留消费凭证以便维权。同时，也呼吁商家在追求差异化服务的同时，兼顾公平与诚信，真正提升顾客体验而非单纯增加附加费用。
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